Refunds & Return Policy

GLABRIO Return and Refund Policy

At GLABRIO, we are dedicated to providing you with products that help with neck and shoulder pain. We believe in the effectiveness of our products, and we recommend using them for at least 14 days before considering a return. If you're not completely satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please contact us at gglabrio@gmail.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We are confident that our products will work for you. We encourage you to try them for at least 14 days to experience the full benefits of GLABRIO. If you are still dissatisfied and wish to return the items, you may do so after the 14-day mark, within the 60-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or email us directly at gglabrio@gmail.com. To expedite your return, kindly provide your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging, such as dented boxes with a product in good condition, is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, please email us at gglabrio@gmail.com with a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other external factors. If you experience any issues with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure that the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, we cannot guarantee a resend or a refund.

Policy Modifications

We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most current version of this policy before making a purchase. By purchasing and continuing to use GLABRIO products, customers acknowledge and accept this Return & Refund Policy.