Frequently Asked Questions (FAQ)

📦 SHIPPING & DELIVERY

How long does shipping take?
Shipping usually takes 7–15 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

Do you ship internationally?
Yes! We offer free worldwide shipping on all orders.

Where do you ship from?
Our products are shipped from our international fulfillment centers to ensure fast delivery based on your region.

🔄 RETURNS & REFUNDS

What’s your return policy?
We offer a 30-day return policy. If you're not satisfied with your order, simply contact us and we’ll guide you through the return process.

How do I request a refund?
Please send us an email at support@glabrio.com with your order number and reason for return. We’ll assist you right away.

🔍 ORDERS & TRACKING

How can I track my order?
You can track your order using our Order Tracking Page. Just enter your order number and email.

I haven’t received my order. What should I do?
If it’s been more than 20 business days, please contact us and we’ll investigate immediately.

💡 PRODUCT QUESTIONS

Are your products safe for sensitive skin or scalp?
Yes, our products are designed with gentle materials and ingredients suitable for most skin and scalp types. However, we always recommend doing a patch test.

How do I use the RelaxWave™ massager?
Simply turn it on using the button underneath, apply to your scalp in gentle circular motions for 5–10 minutes daily.

Is the Rosemary Oil natural?
Yes, our oil is made with 100% natural ingredients, including rosemary, peppermint, and biotin.

🛍️ DISCOUNTS & OFFERS

Can I use more than one discount code?
Only one discount code can be applied per order.

Do you offer bundle deals?
Yes! Look for our limited-time bundles on the homepage or under product listings.

❓ STILL NEED HELP?

If you still have questions, feel free to reach out to our team at
📧 gglabrio@gmail.com
or visit our Contact Us page.